Patient Information

WELCOME

Thank you for choosing ABC Physical Therapy. We pride ourselves in providing excellent patient care with high success rates. We want to make you feel welcome here. Please read through our patient section for frequently asked questions, all necessary forms and information and what to expect. Any question not answered here, do not hesitate to give us a call.


WHAT TO EXPECT

Our front desk staff will request the following information:
  • Written PT referral/prescription (if required by insurance)
  • Insurance card(s) with your ID and group number or your social security number
  • Your birth date and that of the insurance subscriber's, (if not yourself)
  • Patient Registration Information
  • Co-pay (if applicable)
  • Any other appropriate billing information
On your following visits, it is important that you keep us informed of any changes you may have, such as a change of insurance, physician or address.


FORMS & INFO

For all patients: In addition, by specific areas of pain: To make your initial appointment as easy and convenient as possible, you can download, print and complete the necessary forms. We can also mail, email or fax them by request. Otherwise, please show up 15 minutes prior to your appointment to complete the paperwork.

Most insurance plans do require a physical therapy referral or prescription from a doctor. Your insurance company can tell you if they require a referral. If so, download our referral form to take to your provider. When you are ready to schedule, we will make every effort to get you scheduled to accommodate your busy life. Please have multiple times & dates you are available so we can get you scheduled quickly.

To schedule your appointment, please call 253-564-2220



F.A.Q.
 
  • What should I wear? - All examinations are private. Loose-fitting, comfortable clothing is recommended. You may want to wear or bring shorts if we are treating your back, your knees or your ankles. Gowns provided upon request.
  • How long is each visit? - The initial evaluation, will take approximately one hour. Each follow-up visit will take approximately 45 to 60 minutes depending on your treatment plan.
  • What should I expect during my initial visit? - A thorough evaluation will be completed by a licensed physical therapist. This will include a patient history as well as selected musculoskeletal and neurological tests. After completion of the initial exam your therapist will discuss their findings with you. Based on your personal rehabilitation goals and the objective findings of the therapist a comprehensive treatment program will be established. This may include any of the following:
    • Therapeutic exercises (including aerobic conditioning)
    • Functional training in self-care and home management
    • Manual therapy techniques, the Leveling Technique and soft tissue and joint mobilization
    • Physical agents, mechanical/ thermal modalities
    • Electrotherapeutic modalities
    • Educational application of assistive, adaptive, and protective devices and equipment

  • How many times a week and for how many weeks will I need to come? - The frequency and duration of your treatment program will be in part determined by your physician and therapist's recommendations but will also be based on your goals and availability.
  • What if I am out of state? - We do often accommodate out of state patients. We have had numerous patients travel to our clinic for treatment. We have several options to best suit your needs. Please give us a call and we can work with you to provide the most efficient visit.
  • What is your Billing Policy? - We are providers with the majority of insurance plans including Regence, Premera BlueCross, First Choice Health, Labor and Industries, Medicare, and Tricare. You may be eligible for insurance coverage if you have received a referral/prescription for physical therapy from your physician. As a courtesy to you, we will submit all charges to your primary and secondary insurance companies.

Each insurance company has its own rules that apply for reimbursement. We try to keep abreast of the latest changes, and it is very helpful to us if our patients also understand and comply with these requirements. Please always bring your insurance card and ID with you to each visit, and notify us promptly of any changes.

Please keep in mind that many insurance plans require the patient to satisfy a deductible, co-insurance, and/or co-pay as part of coverage. For your convenience we accept Visa, Mastercard, Discover, American Express, personal checks and cash. Should payment at time of service present a hardship we will be happy to negotiate payment plans that can meet your budget.



As a benefit to you, we work to verify eligibility of benefits prior to your first visit so out of pocket expenses are known prior to treatment. We will also let you know if your particular insurance plan requires you to obtain a referral/ prescription and/or pre-authorization for treatment. If your injury is due to a motor vehicle accident (MVA), we will bill your Personal Injury Protection (PIP) coverage as a courtesy. However, you will continue to receive a monthly billing statement until your account is paid in full.

We also have a "Cash Pay Policy & Rates" for those who do not have insurance or would prefer to pay out of pocket.

If you have any questions regarding insurance or billing, please contact our Billing Manager Melaney, at 253-564-2220


© ABC Physical Therapy • 3502 S. 12th Street, Suite B • Tacoma, Washington 98405 • (253) 564-2220 • www.abcphysicaltherapy.com • All rights reserved.